Our Repair Services
From routine maintenance to delicate conservation, we approach each timepiece with the patience and precision it deserves
Mainspring Replacement
Removal and replacement of worn or fatigued mainsprings that store and release energy in mechanical watches. We address inconsistent power reserve, unexpected stops, or harsh winding feedback.
- Barrel cleaning and inspection
- Correct alloy and dimension matching
- Multi-day power reserve testing
- 5-7 working days completion
Museum-Grade Conservation
Specialist conservation for historically significant or particularly delicate timepieces where standard repair would be too invasive. Guided by minimal intervention principles.
- Stabilising without altering original character
- Detailed photographic documentation
- Historical integrity preservation
- Flexible timeline based on complexity
Crown & Pusher Replacement
Sourcing and fitting replacement crowns, pushers, or corrector buttons for watches where originals have been lost, damaged, or worn beyond comfortable use.
- Dimension and thread pitch matching
- Aftermarket or new-old-stock sourcing
- Smooth transition testing
- Seal integrity verification
Why Choose Cindertick
Our approach combines traditional watchmaking wisdom with contemporary understanding of materials and movement behaviour
Specialist Knowledge
18 years of focused work with mechanical movements, from pocket watches to contemporary complications
Proper Equipment
A well-maintained workshop with precision tools, timing machines, and appropriate parts inventory
Unhurried Work
Each timepiece receives the time it needs — rushing introduces errors that respectful work avoids
Clear Communication
We explain what we find, what we suggest, and why — you make informed decisions about your timepiece
Documentation
Detailed records of work performed, parts replaced, and observations made during service
Fair Pricing
Transparent costs based on work required, with no hidden fees or pressure to proceed
Your Timepiece Deserves Thoughtful Care
Whether you need routine servicing, a specific repair, or conservation of a cherished heirloom, we approach each watch with the same meticulous attention
Common Questions
Straightforward answers about our repair process and what to expect
How long does a typical service take?
It depends on the work needed. A mainspring replacement typically takes 5-7 working days. A full movement service might need 2-3 weeks. Conservation projects follow their own timeline — we discuss this during the initial assessment. We value thoroughness over speed.
Do you work on all watch brands?
We work on most mechanical watches, from vintage pocket watches to contemporary wristwatches. Some brands require specialized tools or parts availability — we assess each timepiece honestly and refer you elsewhere if we're not the right fit for your particular watch.
What should I bring when dropping off my watch?
Bring the watch, any boxes or papers if you have them, and a description of what you've noticed — when it stops, how it feels when winding, any sounds or behaviours that concern you. This context helps us understand what to look for.
How much will the repair cost?
We provide an assessment after examining your watch. For straightforward work like the services listed above, pricing is as shown. For more complex repairs, we explain what we find, what we recommend, and what it will cost — you decide whether to proceed.
Is my watch information kept private?
Yes. We maintain confidential records of your timepiece and service history. Information is used only for repair purposes and internal documentation. We don't share client details or watch information with third parties.
What if you can't fix my watch?
Some watches reach a point where parts are unavailable, damage is too severe, or the cost of repair exceeds reasonable value. We assess honestly and explain the situation clearly — we won't proceed with work that doesn't make sense for you.
Our Workshop Location
Visit us in Kuala Lumpur to discuss your timepiece
Get in Touch
Reach out to discuss your watch repair or conservation needs
Contact Details
28 Jalan Stesen Sentral
50470 Kuala Lumpur
Malaysia
Tuesday – Saturday: 10:00 – 18:00
Sunday – Monday: By appointment
Send a Message
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