Our Story
Cindertick began in 2007 when a watchmaker's workbench was set up in a modest shop along Jalan Stesen Sentral. The aim was straightforward: provide competent mechanical watch repair in Kuala Lumpur for people whose timepieces needed attention.
Over the following years, the work deepened. What started as routine servicing expanded into conservation projects for historically significant pieces. Clients began bringing pocket watches inherited from grandparents, early wristwatches with sentimental value, and complicated movements that required patient understanding.
The workshop grew not in size but in capability. Tools accumulated — timing machines, staking sets, lathes for making replacement parts when originals couldn't be sourced. Reference materials filled shelves: technical manuals, parts catalogues, books on horology from different eras and traditions.
Today, Cindertick remains a small operation focused on mechanical movements. We work on watches that others sometimes find too time-consuming or too delicate. Each timepiece receives unhurried attention, proper documentation, and repairs that respect both function and history.
Our Team
Experienced watchmakers and specialists dedicated to meticulous repair work
Ahmad Rahman
Principal Watchmaker
18 years working with mechanical movements, specializing in vintage pocket watches and complicated calibres
Lim Mei Ling
Conservation Specialist
Focused on minimal-intervention conservation for historically significant timepieces and delicate heirlooms
Raj Kumar
Technical Coordinator
Parts sourcing, client communication, and documentation of repair work and service history
Quality Standards
Our approach to maintaining professional standards in watch repair
Thorough Assessment
Each watch receives careful examination under magnification to identify worn components, damage patterns, and potential issues beyond the initial concern
Proper Equipment
Watchmaker's lathes, staking sets, timing machines, and precision measuring instruments maintained in working order and calibrated regularly
Documentation Practice
Written records of work performed, parts replaced, observations made, and recommendations for future maintenance — filed systematically for reference
Testing Protocol
Post-repair testing over multiple days to verify timing accuracy, power reserve stability, and proper function of all complications before return
Privacy Respect
Client information and watch details kept confidential. Secure storage during repair work. No sharing of data with third parties
Clear Communication
Transparent explanations of findings, recommendations, and costs. No pressure to proceed with work — you make informed decisions about your timepiece
What Guides Our Work
Respect for Craftsmanship
Each watch represents someone's effort to create a mechanical solution to timekeeping. Whether it's a pocket watch from the 1920s or a contemporary wristwatch, that craftsmanship deserves respectful treatment. We handle every timepiece as though it belongs to someone we care about.
Honest Assessment
Some watches reach a point where repair doesn't make practical sense — parts are unavailable, damage is too severe, or costs exceed reasonable value. We assess situations honestly rather than proceeding with work that won't serve you well. When we can help, we explain clearly what's needed and why.
Minimal Intervention
Particularly with older timepieces, we favour conservation over restoration. This means cleaning without polishing away patina, stabilizing without replacing original components unnecessarily, and documenting rather than erasing signs of age. The watch's history remains visible and intact.
Continuous Learning
Watchmaking knowledge accumulates through experience, reference materials, and conversations with other professionals. We maintain technical libraries, attend workshops when available, and consult with specialists when encountering unfamiliar complications. Each challenging repair teaches something useful for future work.
Discuss Your Timepiece With Us
Whether you need routine servicing, a specific repair, or guidance on conservation, we approach each inquiry with care
Get in Touch